Critical Incident Management 360°: Managing the Incident and the Aftermath is a 24-hour, highly interactive course designed for law enforcement leaders (of all ranks) who must make rapid, principled, and informed decisions before, during, and after a critical incident.
This course goes beyond the initial response phase. Students will not only learn how to manage the chaos of a crisis — such as an active shooter, hostage situation, barricade, or major crime scene — but also how to lead through the aftermath that follows. The aftermath modules address the most challenging and often overlooked responsibilities of command, including managing line-of-duty injuries and deaths, ensuring family notifications and care, handling media and political dynamics, preparing for litigation, and safeguarding officer wellness and resilience.
Through a blend of facilitated discussions, group decision-making exercises, debriefs, and workshops, students will be immersed in realistic, scenario-driven learning — not a “death by PowerPoint” environment. The course is built on differential learning principles, which research shows significantly increased retention through video-based scenarios, audio recordings, and small-group problem-solving exercises.
Each participant will be equipped with practical leadership tools, including checklists, command forms, and even a Critical Incident Response Guide (issued to all students), which is a field resource guide designed for incidents such as Active Shooter/Killer events, Barricades, Hostage Situations, Natural Disasters, Officer/Deputy Involved Shootings, Missing Persons, Protests/Riots, Search Warrants, Major Crime Scenes, and Establishing Perimeters (with K9 and SWAT). The guide includes resource lists, intelligence templates, suspect/location/vehicle information sheets, and organizational charts that are designed to be filled in to simplify complex operations under stress. This guide can be added to any mobile command post or equipment bag carried by law enforcement leaders.
In summary, students will leave this course with a complete system for managing critical incidents from first call to conclusion, emphasizing:
Critical Incident Management 360°: Managing the Incident and the Aftermath isn’t just about learning — it’s about equipping leaders with a mindset, a structure, and a system they can immediately apply the next time a critical incident occurs in their city, county, or state.
800 Main Street, Pewaukee, WI 53072
