This training will cover effective de-escalation techniques, strategies, and how emotions impact challenging people. Working with the public can be rewarding and difficult in this fast-paced world. You may also feel stress when working with challenging, demanding, or complex customers. Sometimes, customers have legitimate reasons to be upset; other times, they do not. In either case, you should be prepared to handle demanding customers and find ways to resolve these situations successfully. This training can be 2, 4, or 8 hours to accommodate your training needs.