From First Response Through Recovery

CRITICAL INCIDENT MANAGEMENT 360°

Managing the Incident and the Aftermath

Critical Incident Management 360° prepares public safety leaders to make rapid, principled decisions before, during, and after a critical incident. It trains commanders to manage the chaos of the response and to lead through the aftermath that follows.

Who Should Attend

THIS COURSE IS DESIGNED FOR

Public safety leaders of all ranks who must make rapid, principled, and informed decisions before, during, and after a critical incident. And everyone who helps their agency and community respond, recover, and move forward in the aftermath.

About the Course

LEAD THROUGH THE INCIDENT AND THE AFTERMATH

Critical Incident Management 360° is Embassy Consulting Services' command-level training for managing critical incidents from first response through recovery. Built for public safety leaders of all ranks, it is led by retired Glendale Police Captain Toby Darby.

The course goes beyond the initial response. Through facilitated discussions, group decision-making exercises, debriefs, and realistic scenarios, participants learn to manage the chaos of a crisis, such as an active shooter, hostage situation, barricade, or major crime scene, and to lead through everything that comes after.

The aftermath modules address the responsibilities of command that are most often overlooked: line-of-duty injuries and deaths, family notifications and care, media and political dynamics, litigation preparedness, and officer wellness and resilience.

Capt. Toby Darby, expert critical incident management instructor

LEAD THE RECOVERY, NOT JUST THE RESPONSE.

Know the Why. Keep the Tactics.

Critical Incident Management 360 training in session

Inside the Course

WHAT YOU'LL LEARN

Through scenario-driven exercises, facilitated discussion, and debriefs, participants learn to lead across every phase of a critical incident:

  • Command Decision-Making Under Pressure
  • Active Shooter, Hostage & Barricade Response
  • Major Crime Scene Leadership
  • Leading Through the Aftermath
  • Line-of-Duty Injuries & Deaths
  • Family Notifications & Care
  • Media & Political Dynamics
  • Litigation Preparedness
  • Officer Wellness & Resilience
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The 360° Approach

MANAGE EVERY PHASE

Phase OneManaging the Incident

Lead through the chaos of the crisis, from active shooter and hostage situations to barricades and major crime scenes, with rapid, principled command decisions.

Phase TwoManaging the Aftermath

Lead through everything that follows: line-of-duty injuries, family care, media and political dynamics, litigation, and officer wellness and resilience.

COURSE DETAILS
Capt. Toby Darby (Ret.) | Embassy Consulting Services

Your Instructor

MEET CAPT. TOBY DARBY (RET.)

Instructor · Critical Incident Management 360°

Capt. Toby Darby (Ret.) is a retired law enforcement professional with more than 30 years of experience and a retired Captain from the Glendale Police Department. A United States Air Force veteran, he served 19 years on his department's SWAT team, developing deep expertise in tactical leadership and high-stakes operations.

His assignments have spanned narcotics with the LA IMPACT task force and the HIDTA program, and work as a sergeant with the U.S. Marshals' Regional Fugitive Task Force. An accomplished instructor, Toby has taught active shooter response at a POST-approved SWAT school and facilitated the California Association of Tactical Officers (CATO) Critical Incident Leadership Course.

MORE ABOUT TOBY

See It In Action

INSIDE CRITICAL INCIDENT MANAGEMENT 360°

A look inside the Critical Incident Management 360° course.

Participant Reviews

“
Real-World Experience

Phenomenal instructor. Finally, an instructor with actual real-world experience who can share their knowledge while engaging law enforcement supervisors to raise their standards and lead by example.

— Kyle

“
A Wealth of Knowledge

Fantastic instructor with a wealth of knowledge.

— Samuel Santiago

“
Knowledgeable and Relatable

Very knowledgeable on subject matter. Offers personal perspectives and experiences, and relates videos of prior incidents to the course material well.

— Course graduate

“
Best in a Decade

One of the best instructors that I've seen over the last 10 years!

— Christopher Paulson

“
Made the Hard Topics Manageable

Very knowledgeable as an instructor. Very personable and easy to talk to and understand. Toby made some very uncomfortable videos manageable and allowed us to be vulnerable and express our ideas. Toby is a great instructor.

— Robert

“
Upbeat and Real-World

Fantastic, upbeat, and real-world examples!

— Lucas Twelmeyer

“
Real-Life Examples That Stick

Really had some good real-life examples that you could see and conceptualize to help understand.

— James Michael Floriani

“
Knowledge and Approachability

Great topic knowledge and experience. Presentation style and approachability was perfect.

— Robert

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Questions

CRITICAL INCIDENT MANAGEMENT 360° FAQ

The who, what, and how of training with Embassy Consulting Services.

What is Critical Incident Management 360°?+
Critical Incident Management 360°: Managing the Incident and the Aftermath is a 24-hour, scenario-driven command course from Embassy Consulting Services. It prepares law enforcement leaders to make rapid, principled decisions before, during, and after a critical incident, and to lead their agencies through the aftermath that follows.
What does the "360°" mean?+
The 360° reflects the full circle of a critical incident. The course covers both phases: managing the incident itself, such as an active shooter, hostage situation, barricade, or major crime scene, and managing the aftermath, including injuries and deaths, family care, media, litigation, and officer wellness.
Who should attend?+
Law enforcement leaders of all ranks who may be responsible for commanding a critical incident and leading their agency and community through its aftermath.
How long is the course and what is the format?+
The course runs 24 hours and is highly interactive, combining facilitated discussions, group decision-making exercises, debriefs, and realistic scenarios so leaders can apply what they learn under pressure.
Is the course certified?+
Certification and approved hours can vary by state and host agency. Confirm the specific certification for the session you plan to attend.
Who teaches Critical Incident Management 360°?+
Capt. Toby Darby (Ret.), a retired Glendale Police Department captain with more than 30 years of experience, 19 years on SWAT, and a background instructing active shooter response and critical incident leadership.
How do I register or bring it to my agency?+
Register for an upcoming session through the course listings on the page, or contact Embassy Consulting Services to schedule Critical Incident Management 360° for your agency.

READY TO COMMAND THE CRITICAL INCIDENT?

Give your leaders the training the moment demands.

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