This an engaging 8-hour course that introduces participants to the powerful and often destructive emotion of frustration. Developed and facilitated by law enforcement veteran and author Kevin Rice, this course is tailored for both sworn and civilian employees in high-stakes professions. Participants will explore what frustration is, how it manifests, and why it can derail careers, damage relationships, and diminish decision-making. Backed by scientific research and real-world experience, the course dives into the physiological impact of frustration and offers immediate tools for managing it.

Throughout the day, attendees will take self-assessments to better understand their frustration tolerance and internal motivators, and will be introduced to the Frustration Fourteen—14 actionable techniques designed to stop frustration in its tracks. Whether you’re a leader, frontline employee, or support staff, this training provides a practical foundation for maintaining composure, improving communication, and making sound decisions—even under pressure. If you find value in Occupation Frustration I, you’ll love the deeper dive offered in Occupation Frustration II—our 24-hour advanced course designed to elevate your mastery of this critical emotional skill set.